I was looking for an agent to assist me in the process of purchasing a rental property. I had called my former agent and requested his help in locating properties and he said he'd look up listings and get back to me - he didn't. A week later, I called him again, left a message and waited. Again, no callback. After another week, in desperation, I called my former mortgage broker, explained what happened and asked if he knew anyone good. He said, "I know someone who is stellar and she WILL call you back!" He gave me Kim's contact info, I left a message for her and she called me back on the same day I believe, but no more than 24 hours. Kim gives full attention to details and her customers, before, during and even AFTER the deal is done. She is my "go to" person for real estate. You won't be disappointed!